What is VoIP?

Voice Over Internet Protocol (VoIP) is very much the future of business telecommunications. In simple terms it is the ability to successfully pass both voice and data through the same communications network – to explain more…

What is VoIP?

VoIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet. If you have an Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company. Using VoIP gives the immediate benefit of reducing call and overhead costs but also is proven to increase staff effectiveness and enhance customer service.


VoIP Basics

Congratulations, if you are reading this then it means you have decided that you are fed up with large phone bills, complex telephone systems and lack of flexibility in your telecoms.

What is Hosted Telephony? In a nutshell it is a phone on your desk, plugged into the internet with no other equipment needed on site. This gives some substantial advantages over a traditional phone system.

  • No expensive equipment on site to maintain
  • No on site configuration needed
  • No costly engineer visits to remedy issues
  • Low call costs to national and international numbers
  • Free calls within your company anywhere in the world
  • A huge choice of features so you manage your calls the way you want to
  • Employ true homeworkers that are an extension of the office
  • Immediate disaster recovery
  • Flexible and scaleable

Your basic questions answered:

  • How does it work without expensive equipment?

  • How is it setup?

  • What if I have problems will I need an engineer to come out?

  • What are the call costs locally and nationally?

  • What are the costs if I am abroad?

  • What if I am away from my phone – what are the options?

  • I am a home worker – how would it work for me?

  • If one location is unable to work what about the rest?

VoIP Technical – The Geeky Stuff

There may be more technical questions that you or your IT department need answering so we have compiled a list of them below but please contact us directly to discuss any particular requirements or questions you may have.

Your further questions answered:

  • So what is VoIP?

  • Where’s the PBX?

  • Do I sacrifice sound quality?

  • Why not stick with ISDN?

  • So how much bandwidth do I need from my internet connection?

  • And if my broadband line isn’t broad enough?

  • How do I ensure that web surfing doesn’t interfere with the phone calls?

  • How does QoS help?

  • What phones can I use?

  • Tell me about Business Continuity!

  • What’s on the Hardware Compatibility list?